Privacy Policy

Last updated: March 2026

BeepBuddy ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website beepbuddy.com.au or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

Place an order (name, email address, shipping address, billing address, phone number)
Create an account on our website
Subscribe to our email newsletter
Contact us via email or our contact form

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and payment processing
Send you order confirmations, shipping updates, and tracking information
Communicate with you about your order or respond to your enquiries
Send marketing communications (only with your explicit consent, and you can unsubscribe at any time)
Improve our website, products, and customer experience
Comply with legal obligations

Third-Party Services

We share your personal information with the following third-party service providers who assist us in operating our business:

Shopify — our ecommerce platform, which processes and stores order and customer data
Klaviyo — our email marketing platform, which manages newsletter subscriptions and marketing communications
Payment processors — to securely process your payments (via Shopify Payments)
Shipping and fulfilment partners — to deliver your orders (including third-party logistics providers)
Meta (Facebook/Instagram) — we use the Meta Pixel and Conversions API for advertising measurement and optimisation

These third parties only have access to the personal information necessary to perform their specific functions and are obligated to protect your data.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

Remember your preferences and shopping cart contents
Analyse website traffic and usage patterns (via analytics tools)
Measure the effectiveness of our advertising campaigns (via Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payment information is processed securely through PCI-compliant payment processors and is never stored on our servers.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for accounting and legal compliance purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.